This is a free, NHS-funded service to help you if you have been prescribed a medicine to treat a long-term condition for the first time. People often have problems when they start a new medicine. As part of the scheme, the pharmacist will support you over several weeks to use the medicine safely and to best effect. The discussions with your pharmacist are designed to fit around you, but a typical consultation will take around 10 minutes. These can take place face to face or by telephone to suit your busy schedule.